Report a problem promptly
Send your order reference, a clear description and photographs of the product and packaging. Keep every item until the team completes its review.
Personal-care products
For health and hygiene reasons, opened or used personal-care products cannot normally be returned unless they arrived damaged, incorrect or defective.
Approved refunds
Any approved refund is tied to the original verified order and processed through the appropriate payment channel. Processing time can vary by bank or provider.